Your health data deserves careful handling.

Who We Are

Doctor Apa is a digital healthcare platform for women, adolescents, children, and families. We provide features such as telemedicine, AI-assisted health support, health tracking, wellness tools, medication reminders, and emergency-related services.

Information We Collect

Depending on the features you use, we may collect the following categories of information:

• Account information such as your name, phone number, email address, age, gender, and profile details.
• Health-related information such as symptoms, cycle or pregnancy tracking entries, consultation notes, prescriptions, medical history, and wellness activity data you choose to provide.
• Appointment and telemedicine data such as booking details, doctor or patient identifiers, consultation history, call records, chat messages, and uploaded files or images.
• Payment-related information such as transaction references, payment method metadata, and payment status. We do not intend to store full card details inside the app.
• Device and technical data such as device model, app version, crash logs, diagnostic information, and approximate usage data needed to keep the service stable and secure.

Permissions and Sensitive Data

The Android app may request access to sensitive device capabilities when needed for a feature you use:

• Camera for video consultations, barcode or medicine scanning, profile images, and document uploads.
• Microphone for telemedicine audio and video calls, and voice-enabled features.
• Location for location-aware services such as emergency support, ambulance-related workflows, and relevant service matching.
• Activity recognition for step count or wellness tracking features.
• Notifications for medicine reminders, booking updates, telemedicine events, and important app alerts.
• Storage or media access for selecting, uploading, or reading images and files that you intentionally provide.

How We Use Information

• To create and manage your account and profile.
• To provide healthcare-related app features, including appointments, telemedicine, prescriptions, reminders, and wellness tools.
• To operate AI-assisted or automated support features that respond to the information you provide.
• To process bookings, payment workflows, and service records.
• To improve app reliability, detect abuse, maintain security, and troubleshoot performance or crashes.
• To communicate service updates, reminders, and important notices.

How We Share Information

We may share limited information with trusted service providers only as needed to operate the service, such as:

• Hosting, database, and backend infrastructure providers.
• Payment processors or payment gateway providers.
• Crash reporting, analytics, or diagnostics providers.
• Communication, chat, or video consultation infrastructure providers.
• Healthcare professionals or service partners involved in the consultation or service you request.

We may also disclose information if required by law, regulation, court order, or to protect users, patients, service providers, and the platform from fraud, abuse, or security threats.

Data Storage and Retention

We keep information only as long as reasonably necessary for service delivery, legal compliance, dispute resolution, security, record keeping, and legitimate operational needs. Some data may remain in backup, audit, or medical service records for a limited period where required.

Data Security

We use administrative, technical, and organizational safeguards to protect your information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Children and Family Use

Doctor Apa includes features intended for families and adolescent health support. Parents or guardians should supervise use where appropriate. Where personal or health-related information of minors is involved, users are responsible for ensuring they have authority to provide the information and use the service.

Your Choices

• You may update certain profile information inside the app.
• You may decline permissions, but some features may not function properly.
• You may contact us regarding access, correction, support, or deletion-related requests, subject to legal and operational limitations.

International Use

If you use the app from outside Bangladesh, your information may be processed in systems or services operated across multiple regions depending on the infrastructure or providers used by Doctor Apa.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

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